Q: Is the RangeSafe Knob™ compatible with my stove?
A: Currently we cover 90% of all manufactures of stoves and ranges. We are constantly working to increase the number of manufactures we can cover. To find out if your stove is compatible please email us at firstname.lastname@example.org or call 978-810-4038 and we will do all we can to make your home safer.
Q: What is the warranty on your product?
A: We offer a full replacement for any non-functioning knob for 2 years after purchase.
Q: What if I am unsure how to install the Rangesafe Knob™ or I am having trouble installing the RangeSafe Knob™?
A: We have a video and written step by step pdf on our site that will walk you through step by step. If you need further assistance, please do not hesitate to contact us. We are more than willing to walk you through the process.
Q: What happens if the RangeSafe Knob™ does not fit on my stove?
A: In this event, please give us a call to discuss the problem and we will try to resolve the issue. If that fails, we will request you send back the knobs and we will fully refund the purchase.
Q: What is the RangeSafe Knob™ made of?
A: The RangSafe Knob™ is made from a base metal of Zinc, we then apply a brushed SS finish or a brushed chrome finish, the weight of each knob is 11.4 oz so very significant compared to your current stove knob.
Q: Does RangeSafe LLC offer an installation service?
A: While we do not offer this as a service, any local appliance service company will be able to install the RangeSafe Knob™.
Q: How long to ship after purchase?
A: We send all orders out the same day when ordered before 3 pm EST or the following day if ordered after 3 pm EST via USPS.
Q: What if I do not like the knobs when they arrive?
A: In this unlikely event, provided you have not attached the knobs to your stove, simply call us to let us know you don't like them and the reason why. We will authorize a return for a full refund.