30 DAY MONEY BACK POLICY
Your RangeSafe Safety Knob™* order is covered by our 30 day money back policy. The 30-day period starts upon the delivery date of your order. If you are not satisfied with your RangeSafe Safety Knobs™ upon opening, you may return them within 30 days of the delivery date for a full refund of your purchase price and any tax collected. However, to receive a refund, you must follow these important requirements as well as the shipping instructions below:
The return shipping date of your return must be within the 30-day period described above.
You have not used or installed any of the RangeSafe Safety Knobs you purchased.
The returned RangeSafe Safety Knobs have not been damaged.
You return all of the RangeSafe Safety Knobs™ and inserts that were included with your order (you do not need to return the instructions).
Return shipping costs are covered by the returner.
Call customer service at (434-229-7401) and ask for a Return Merchandise Authorization (RMA) number and a return label (which we will email or mail to you).
Request an RMA number by email to info@RangeSafe.com. Make sure to provide in your email your name, address, phone number and email address.
Please do not send your RangeSafe Safety Knob(s) back to anyone except to the address printed on the return label provided to you.
We cannot provide the 30-Day refund unless you follow these shipping instructions:
Put your RangeSafe Safety product in the RangeSafe box in which you received it and pack that box in an outer box using the bubble wrap that came with your order. Put inside the package a piece of paper with your name, address, telephone number, and email address.
Apply the return label to the outer box securely.
Mail or ship the RangeSafe Safety Knobs at your expense to the address on the RMA label we provided to you. You should consider using a trackable shipping service such as the United States Postal Service, which we use.
Once your return is received and inspected, we will send you an email to notify you that we have received it. We will also notify you if your refund request is rejected and the reason for the rejection.
If approved, your refund will be processed and a credit will be applied to your credit card or original method of payment. It may take some time before this credit is officially posted to your credit card or other account by the account provider.
As noted above, you will be responsible for paying the shipping costs for returning the RangeSafe product. Original shipping costs are non-refundable. If when we receive the returned product you have not paid for the return shipping, that cost will be deducted from your refund.
*RangeSafe Safety Knobs is a trademark of RangeSafe, LLC.